Terms & Conditions

RentKnock is software for PG, hostel and rental-property management. It supports owners, managers and tenants with property setup, rooms and beds, occupancy, tenancy records, rent cycles, invoices, additional charges, payment records, receipts, reminders, reporting, communication and subscription management.

RentKnock is not a bank, payment aggregator, wallet, lender or escrow service. Online tenant payments are processed through third-party payment services, including Easebuzz, subject to their terms and availability.

Users sign in through the authentication methods supported by RentKnock, including Google Sign-In and Firebase Authentication. You must provide accurate information and protect access to your account and device. You must not access a property or another person's data without permission.

• Owner: manages property records, assigns permissions, sets rent terms, maintains accurate tenant and bank information, and oversees property operations and payment disputes.
• Manager: may perform only those property-management actions authorized by the owner and exposed through their assigned permissions.
• Tenant: may view permitted tenancy, invoice and ledger information, initiate payments, submit supported payment claims and communicate about their own records.

Owners and managers are responsible for entering property, tenant, bed allocation, rent, deposit, notice, occupancy and move-out information lawfully and accurately. RentKnock provides tools to organize those records but does not itself certify property ownership, rental licences, tenancy agreements or compliance with local rules.

Users must obtain any permissions or notices required by law before providing other individuals' personal data through the service.

Owners configure applicable rent terms and the supported billing cycle for a tenancy. RentKnock uses those settings to generate invoices, due dates, recurring charges and financial records. Amounts may include rent, agreed additional charges, adjustments and applicable late fees reflected in the invoice.

Users should review invoice details and report mistakes promptly. Automated records depend on complete and correct property, tenancy and billing information. An outstanding balance remains payable until it is correctly settled, adjusted or otherwise resolved.

Where online rent collection is available for a property, RentKnock enables tenants to initiate payments through Easebuzz. Supported payment methods and any applicable processing charges and taxes are displayed as part of the payment process before authorization. Easebuzz and the relevant payment participants process the underlying transaction under their applicable terms.

RentKnock records payment attempts and relies on provider verification and reconciliation before reflecting a successful online payment in the tenant's ledger. Opening checkout, receiving a preliminary app notification or seeing a temporary debit is not conclusive proof that a transaction has settled. If a payment remains uncertain, users should check its recorded status and contact support rather than assume that immediately starting another payment is safe.

Owners using online rent collection must provide accurate account-holder, bank and settlement information, confirm that they are authorized to nominate the account, and provide any required onboarding authorization or consent. Owners must promptly report incorrect details or changes to their settlement account. Corrections may require additional verification or activation before further collections can use a new destination.

Under the configured split-payment arrangement, the rent allocation is designated for the approved owner settlement destination, while applicable charges follow the provider arrangement. Settlement timing, bank validation, holds, returns, reversals and deductions depend on Easebuzz, participating banks, applicable laws and the agreed commercial terms. RentKnock does not hold tenant rent as an escrow balance or guarantee a specific settlement date.

Owners are responsible for losses attributable to inaccurate or unauthorized bank instructions they supply, to the extent permitted by law. This does not exclude any responsibility RentKnock may have for its own errors, security failures or obligations imposed by applicable law.

The tenant should review the rent or other invoice amount, applicable online processing fees, taxes such as GST where charged, and the final total before authorizing payment. Any quoted charges may depend on the supported payment method, provider arrangement and the amount being paid.

Charges identified separately from the rent allocation are not themselves rent paid to the property owner. If a payment quote changes before checkout, the updated amount should be reviewed before authorization. The treatment or refundability of payment fees and taxes is subject to applicable law and the relevant provider's terms.

RentKnock may allow a tenant to report cash, bank transfer or other offline payments and provide an amount, date, method or reference. An offline payment claim is a statement submitted by the user; it is not automatic evidence of cleared funds. An authorized owner may review the claim and confirm or reject it based on actual payment records and applicable arrangements.

Owners and tenants are responsible for resolving disagreements over payments that occur outside the online gateway.

A property's saved rent policy may determine whether and when late fees are applied. Reminder messages, in-app alerts or WhatsApp notifications are conveniences and do not modify the underlying payment obligation. Reminders may cease after the applicable communication window even when rent is still due.

The owner is responsible for the legality and accuracy of any amounts and fees entered into the property's rent terms.

Payments may fail, be delayed, remain unconfirmed or occasionally result in duplicate debits or disputed outcomes. A bank debit, checkout message or payment-app screen alone does not prove that the owner has received the rent. RentKnock uses available provider records, verification and reconciliation to update the payment ledger and investigate inconsistent transaction states.

For an incorrect or duplicate charge, unsuccessful payment, missing receipt, refund request or settlement concern, users should contact RentKnock support with the relevant invoice or transaction reference, date, amount and a description of the problem. RentKnock can examine its records, coordinate with the owner and payment provider as appropriate, and explain the next steps. Users should not share UPI PINs, OTPs or banking passwords.

The property owner is ordinarily responsible for decisions about rent obligations, adjustments and refunds arising from the tenancy or property services. Processing errors and settlement questions may need investigation or action by Easebuzz, the relevant bank or another payment participant. The responsible party must initiate or arrange any approved or legally required refund through an appropriate authorized channel, subject to applicable payment rules. RentKnock may also have independent responsibilities under its provider agreements or applicable law; these are not removed by allocating tenancy decisions to the property owner. A refund request does not by itself establish entitlement to an immediate refund.

Duplicate successful payments, excess collections, chargebacks and reversals will be examined against available transaction evidence and applicable law. Refund amounts, eligible fees, processing times and the destination of returned funds depend on the relevant payment method and provider procedures. Where applicable, refunds of online payments are routed through the authorized provider to the original payment method, subject to provider rules and applicable law. RentKnock does not guarantee that a bank or provider will approve a dispute or complete a settlement or refund by a particular date. Nothing in these Terms limits rights or remedies that cannot legally be excluded.

RentKnock provides invoices, receipts, ledgers, collection summaries and other operational records based on information and transactions recorded in the service. Users should review these records and independently reconcile them with their actual bank and payment-provider records as appropriate. RentKnock is not a substitute for professional accounting, legal or tax advice.

RentKnock may require an owner subscription for access to selected property-management features. Applicable plan prices, capacity, billing period, free-trial terms where offered, renewal details and taxes are displayed before purchase.

Subscriptions purchased through the Google Play-distributed app are processed by Google Play Billing. They may renew automatically according to the terms disclosed at purchase. Cancellation normally stops future renewals but does not by itself guarantee a refund for the current period. Refunds follow applicable law and Google Play's relevant policies. Subscription status may affect feature access while preserving appropriate access to historical information.

Owner subscriptions are separate from tenant rent payments.

RentKnock supports property invitations, rent reminders, payment updates, receipts and other service messages through in-app notifications, device push notifications and WhatsApp where configured. Message delivery is subject to contact accuracy, device settings and the relevant provider's policies. A failure to receive a message does not by itself cancel an invoice, due date or other valid obligation.

• Do not use RentKnock to commit fraud, harass others or engage in unlawful activities.
• Do not enter deliberately false tenancy, banking, payment or account information.
• Do not attempt unauthorized access, impersonation or misuse of property permissions.
• Do not manipulate payment, invoice, settlement, audit or subscription records.
• Do not disrupt, reverse engineer or interfere with the service except where rights are protected by law.

RentKnock integrates with independent services including Google/Firebase, Easebuzz, banks, Google Play, hosting providers and messaging platforms. Their services and processing are governed by their own terms and privacy practices. References to third-party brands do not imply sponsorship or endorsement.

The handling of personal information is explained in our Privacy Policy. Users may submit an account-deletion request through the app or the public Account Deletion page. We may verify the request before processing it.

Deletion of eligible account information may be subject to legitimate retention of tenancy, financial, settlement, subscription, security, audit or dispute records as described in the Privacy Policy and applicable law. Deletion of a RentKnock account does not automatically cancel a separate Google Play subscription.

RentKnock may restrict or suspend access for security risks, fraud, unauthorized use, material breach of these Terms, subscription-related access restrictions or legal requirements. We may take proportionate steps to preserve financial and security records as required.

We take reasonable steps to operate and secure RentKnock, but network outages, maintenance, payment-provider failures, third-party interruptions and other circumstances can affect availability. No service can guarantee uninterrupted or error-free operation.

Subject to applicable law, the RentKnock name, interface, software, designs and related materials belong to their respective owners. Users receive permission to use the service for its intended purposes and may not misuse or redistribute proprietary materials without authorization.

Property owners remain responsible for their tenancy terms, property operations, rent and deposit decisions, information they submit, and legally required refunds relating to their services. Tenants remain responsible for reviewing payment details and authorizing transactions. RentKnock supplies software, integrations and operational records; it does not guarantee that a property, invoice entered by an owner or settlement instruction is accurate merely because it appears in the app.

To the extent permitted by law, RentKnock is not responsible for losses caused solely by inaccurate or unauthorized information supplied by users, their independent tenancy disputes, failure to protect their own credentials, or failures solely attributable to independent banks or payment providers. Service availability, payment confirmation and settlement can also be affected by systems outside RentKnock's reasonable control.

This provision does not remove responsibility for RentKnock's own acts or omissions where liability arises under applicable law, nor does it exclude liability for fraud, legally non-excludable negligence or breach of statutory duties. Nothing in these Terms restricts mandatory consumer rights, valid payment-dispute remedies or other protections that cannot lawfully be waived.

We may update these Terms from time to time. The updated date is shown above. Material changes will be communicated when appropriate or legally required. Continued use after any required notice may constitute acceptance where permitted by law.

These Terms are governed by the laws of India, subject to mandatory legal protections and any applicable rules on jurisdiction. Nothing limits rights that cannot be waived under applicable law.